Work Monitoring, Controlling Target & Detecting Issue

OVERVIEW

In the life cycle of any work, all events ought to be tightly controlled and validated. The controlling of the events can be performed by observing the preliminary protocols: for example, planning, quality checks and communication. Any personal should utilize specific and significant measurements if certain cases are not enclosed by these protocols, although validation is a subsidiary activity that starts from day one and continues to the end of the work.

Every activity falls under different criteria of validation. Monitoring and control activities generally adjoin with execution activities due to their simultaneous occurrence. Teams who execute the work should consistently monitor their progress. The following areas should also be monitored and adjusted on timely basis

OBJECTIVES

At the end of the training, the participants will be able to :

• Identify key monitoring and controlling activities that take place at work
• Communicate effectively with team members
• Be able to adapting effective communication in Workplace
• Strengthen Attitude & Skills in Detecting Issue
• Employ creativity and lateral thinking as business tools
• Understand to manage and setting priority
• Understand the Root Cause in problem identification

TARGET PARTICIPANTS

• Professionals and employees who are required to perform work monitoring, target controlling, and detecting an issue

COURSE CONTENTS

• Work Monitoring & Controlling

1. Effective Monitoring & Controlling
2. Factors: People, Process & Tools
3. The Importance of Communication in Monitoring & Controlling

• Understanding your Team

1. Social Style
2. Team Dynamics
3. Monitoring & Controlling Team

• Communicating Effectively

1. Communication Behaviors
2. Telling vs Communicating
3. Critical Mindset in Information Work Monitoring
4. Understanding Other Communication Styles
5. Verbal and Nonverbal Techniques
6. Listening & Asking Skills
7. Telling (Instructing) Skill
8. Treating & Empowering Skill

• Controlling Target

1. Goal, Target & Progress
2. Collective Goal & Personal Goal
3. SMART Principle of Goal Setting
4. Goal Repairment & Improvement

• Detecting Issue

1. Solved vs Unsolved Issue
2. Anticipated vs Unanticipated Issue
3. Attitude & Skills in Detecting Issue
4. Defining & Mapping Issues

• Resolving Issue Plan

1. Understanding Root Cause
2. Resolving Issue Process
3. Journaling Resolving Issue Process

• Potential Problem Analysis

1. Future Pacing
2. Anticipating Problem
3. Managing Issue

• Managing Priority

1. Priority Matrix
2. Practicing of Priority Matrix
3. Resolving Issue Plan