Supervisory Development Program

OVERVIEW

Managers or supervisors must effectively communicate, create a positive work environment, handle different personalities and inspire change a combination that requires a diverse skill set to succeed. The way you handle day-to-day encounters has a long-term impact on your team’s performance and your personal success. This program provides an understanding of the issues for effective management and supervision, such as proactive planning, understanding customer relations, effective time management, proper communication, and understanding human interaction, which will help managers/supervisors understand how to use productive leadership and management techniques.

OBJECTIVES

By the end of this training, participants will be able to:

• Understand and develop skills necessary for managers and supervisors
• Learn the importance of managing with strategic thinking
• Learn how to set goals and plan effectively and efficiently
• Develop the ability to establish a customer focus in management
• Develop positive interpersonal techniques for better people relationships

TARGET PARTICIPANTS

• Supervisors
• Team leaders
• Managers
• Anyone who has responsibilities to lead a team

COURSE CONTENTS

LEADERSHIP SKILLS REQUIRED OF A SUPERVISOR

• Identification of management and supervisory leadership skills
• Challenges supervisors face in dynamic, changing organizations
• Identifying the life cycle of organizations
• The importance of leadership of a customer focus

IMPORTANCE OF GOAL SETTING AND PLANNING MANAGEMENT FOR A SUPERVISOR

• Developing goals and objectives that align with the company’s business plan
• Integrating goals, scope, work structure, and management planning
• Developing a concept of planning based on standardized principles
• Using a planning process to set planning goals and get work started

DEVELOPING PERSONAL AND GROUP WORK IMPROVEMENT PLANS

• Encouraging innovation and improvement as a supervisor
• Understanding interpersonal work group dynamics
• Identification of change processes and human change
• Dealing with people who do not want change