Supervisory Development Program

OVERVIEW

Managers or supervisors must effectively communicate, create a positive work environment, handle different personalities and inspire change a combination that requires a diverse skill set to succeed. The way you handle day-to-day encounters has a long-term impact on your team’s performance and your personal success. This program provides an understanding of the issues for effective management and supervision, such as proactive planning, understanding customer relations, effective time management, proper communication, and understanding human interaction, which will help managers/supervisors understand how to use productive leadership and management techniques.

OBJECTIVES

By the end of this training, participants will be able to:

• Understand and develop skills necessary for managers and supervisors

• Learn the importance of managing with strategic thinking