Competence Development Master Class for Secretaries and Administrators

OVERVIEW

This Masterclass is designed to give trainees a better understanding of the ‘people skills’ and ‘individual skills’ that are needed in a business environment and which can help them develop their existing competencies into superior skills.

OBJECTIVES

By the end of this training, participants will be able to:

• Understand the skills and competencies required within current and future job roles
• Practice competencies that can contribute to achieving individual and business objectives
• Have an improved appreciation of other people's needs, perspectives, and objectives and how they may support the achievements of others
• Enhance the set of practical skills that can be used at work
• Understand the personality skills, self and others' behavior
• Improve self-belief and self-confidence

TARGET PARTICIPANTS

• Managers
• Supervisors
• Employees who are involved in the design, and simplification, or are end users, of procedures
• Supervisors
• Professionals

COURSE CONTENTS

1. Management Skills

• Personality traits of a master performer
• The Professional Role of the Senior Secretary.
• People management: When to say yes and when to say no!
• Time management and time wasters: specific solutions to gain the title master performer
• Contributing to your Manager’s success
• The secret to prioritizing

2. Handling the Unique Demands of Your Role

• Assertiveness vs aggressiveness
• Equity, ethics, and teaching your team to trust in you
• Continuous self-development to build your confidence
• Questioning and listening skills
• Protocol, etiquette, and personal branding tips
• Action Planning
• Diary Management

3. Communication and Organizing Skills

• Advanced interpersonal communication skills
• Travel, conferencing, and event planning tips
• Improving personal effectiveness.
• Boosting your credibility in the office
• Sharing best practices with your colleagues

4. Being the Best vs. Being Superb

• The truth about trust
• Giving people what they need: Care, value, and prestige
• Does your approach match your skill

5. Managing Your Mouth

• Understanding your natural reactions
• Don’t say the wrong things – Reducing sarcasm

6. Building Better Business Relationships

• Effective relationships between managers and employees
• Keep in touch: Setting the standard for corporate communications
• Living with silence: The fine art of shutting up
• Managing distractions
• The fine art of being liked: Listening and learning

7. Dealing with Different Personalities

8. Managing Your Manager

9. Importance of Good First Impressions

10. Building Your Unique Personal Brand