top of page
  • Credit Analysis for Commercial Vehicle & Heavy Equipment Loans
    Credit Analysis for Commercial Vehicle & Heavy Equipment Loans
    In businesses involving commercial vehicles and heavy equipment, loans will often be a necessity due to a large number of operational and purchasing costs. Therefore, proper credit analysis is needed to ensure the loans made by the company will not impact the financial state of the company itself.
  • Managing the Collections and Credit Control Team
    Managing the Collections and Credit Control Team
    This course explores options for structuring the collections department; how to manage, what to manage, and what to measure. The result is more impactful management information, better-organized departments, and enhanced efficiency of collectors.
  • Customer Service Professional
    Customer Service Professional
    Multiple Dates
    Mon, May 27
    At the end of the program, each participant will have the knowledge and understanding of customer service excellence, with which they develop the excellent service mentality required by them to gain high-quality performance when they deliver services to their customers.
  • PSC Accounting & Financial Aspect in Production Sharing Contract (PSC)
    PSC Accounting & Financial Aspect in Production Sharing Contract (PSC)
    This full 3 days training program provides concise and comprehensive learning modules on the application of POD, WP&B, and AFE in the upstream oil industry and all production-sharing contract aspects in Indonesia.
  • Mitigating Procurement Risk Using Financial Due Diligence
    Mitigating Procurement Risk Using Financial Due Diligence
    This course will enable you to identify, analyze, and control exposure to risks in your supply chain by using financial due diligence.
  • Strengthening Business Acumen and Collaboration
    Strengthening Business Acumen and Collaboration
    In today’s increasingly complex business environment, leading organizations recognize superior strategy execution as a critical opportunity. However, the results of this study confirm that many companies are currently constrained by a business acumen gap.
  • Advanced Office Management & Effective Administration Skills
    Advanced Office Management & Effective Administration Skills
    In this innovative three-day workshop, you can explore the latest research and learn about tactics and plans for adapting change management to your Agile iterative development.
  • The AMDAL (Environmental Impact Assessment) for the Executives
    The AMDAL (Environmental Impact Assessment) for the Executives
    This course will show how an EIA is not just an assessment of the positive or negative impacts that a proposed project may have on the environment, but a process that identifies these potential effects and seeks to avoid, reduce, or offset any adverse effects through mitigation measures if possible.
  • Workforce Planning and Recruitment
    Workforce Planning and Recruitment
    Multiple Dates
    Tue, May 28
    The Workforce Planning course will help you analyze the workforce, develop a strategy to match the demand for staff with the right people at the right time and create a plan for talent management and retention.
  • Competencies: Design, Development and Implementation
    Competencies: Design, Development and Implementation
    You will learn the key aspects of defining terminology related to competency systems, how to develop and refine your system, and finally, the key factors involved with implementing this into the organization as part of the culture.
  • Managing and Communicating with Inter-Generation Team
    Managing and Communicating with Inter-Generation Team
    This interactive workshop provides a large view of generations at work and explores best practices for managing a generationally diverse group.
  • Design Thinking & Creativity for Business Innovation
    Design Thinking & Creativity for Business Innovation
    You’ll learn best practices for unleashing your creative team’s potential by bringing together diverse perspectives and creating an environment that embraces risk-taking and removes the fear of failure.
  • Personal Effectiveness & Time Management
    Personal Effectiveness & Time Management
    This program or training course provides participants with the opportunity to explore the fundamental principles of time management, take stock of their current working practices, and determine action to enhance personal, team, and organizational effectiveness.
  • Strategic Leadership
    Strategic Leadership
    Multiple Dates
    Tue, May 28
    Leaders must drive through the implementation of strategy or else the internal and external forces at play will ultimately drive them. Executing a winning strategy, through teams, individuals, and the optimal use of the organization’s resources is the ultimate responsibility of leaders and top teams
  • Effective People Management
    Effective People Management
    Multiple Dates
    Tue, May 28
  • Finance for Non Finance Professionals/Managers
    Finance for Non Finance Professionals/Managers
    This workshop is designed to give you practical skills in the principles, tools, and techniques of financial management which can improve on-the-job performance and enhance your personal career development as well as enable you to communicate confidently using financial data.
  • Management of Project Owners Estimate (OE/HPS)
    Management of Project Owners Estimate (OE/HPS)
    This workshop will be guided by speakers who have experience in project management and purchasing and extensive knowledge of statistics and accounting. Each seminar participant will be provided with the software for the calculation Owner Estimate.
  • Managing Multiple Tasks, Priorities & Deadlines
    Managing Multiple Tasks, Priorities & Deadlines
    This training course will support you in developing practices and techniques to manage this pressure proactively, allowing you to meet deadlines and deliver against your objectives. You will also develop skills in working well with others to ensure success.

Our Upcoming Trainings

The Senior Secretary Development Programme
The Senior Secretary Development Programme

Tue, Nov 12

|

Indonesia

The Senior Secretary Development Programme

The Senior Secretary holds a key position of influence and a powerful partnership with the senior management team. Success in this role has a direct effect on the success of executive operations.

Time & Location

1 more dates

Nov 12, 2024, 8:00 AM – Nov 13, 2024, 5:00 PM

Indonesia

About The Training

OVERVIEW

The Senior Secretary holds a key position of influence and a powerful partnership with the senior management team. Success in this role has a direct effect on the success of executive operations. The senior secretary understands the role and pressures of management and even thinks that the team will achieve improved performance, outstanding results, and respect from superiors and the executive team.

 

OBJECTIVES

By the end of this training course, participants will be able to:

  • Creating opportunities for your personal development and accepting the challenges when they arise
  • Managing yourself, your subordinates, your colleagues, and your boss more effectively
  • Developing the competence &  managerial aspects of your role
  • Improving your confidence, assertiveness, and communication skills
  • Managing the stress and pressure in an increasingly challenging environment
  • Understanding your own and others' personality & their effect on behavior
  • Make better and more effective decisions

TARGET PARTICIPANTS

Delegates who have several years’ experience and are comfortable with the requirements of their role and have the sense that they can take on greater responsibilities now or shortly.

COURSE CONTENTS

1. The Structure of the Workplace:

  • Understanding corporate and organizational structure.
  • Standard Operating Procedures (SOPs) – what they are and how they work.
  • Organizational politics.
  • Organizational culture.

2. Team Working & Conflict:

  • Relationships with staff.
  • Ways to reduce role conflict.
  • Leadership.
  • Groups and teams.

 

3. Workload & Time Management:

  • Qualities required of a Secretary/Administrator.
  • Responsibilities and limitations.
  • How to delegate.
  • Prioritizing work.
  • Personal organization.
  • Planning aids.
  • Scheduling tasks.
  • Departmental targets.
  • Defining work objectives.
  • Setting targets.
  • Performance indicators.
  • Monitoring achievement of targets.
  • Organizing work schedules.

4. Filing and Retrieval Systems, Mail, Stationery and Supplies, Standardized Forms, Telephone Answering etc.:

  • Filing of information.
  • Central Filing.
  • Departmental filing.
  • Methods of classification.
  • Systems of filing.
  • Electronic filing.
  • Follow-up systems.
  • File retention policy.
  • Computer data storage and retrieval.
  • Answering the telephone and greeting visitors.
  • Planning for business trips.

5. Communication Skills within Office Teams:

  • Interpersonal skills and responsibilities.
  • The role of the Secretary/Administrator.
  • Face-to-face communication skills.
  • Communication barriers.
  • The multi-cultural society.
  • Non-verbal communication.
  • Listening skills.
  • Questioning.

6. Internal and External Customer:

  • Working Relationships.
  • Making Commitments.
  • Dealing with Disagreements and Conflicts.
  • Problem Solving.

7. The Role of Information Technology in the Office Setting:

  • Computers.
  • Software application packages.
  • Subject-specific packages.
  • The Internet explained.
  • Information retrieval on the Internet.
  • The World Wide Web.

Share this Training

bottom of page