Professional Skills for Administrators & Secretaries

OVERVIEW

Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of the organization's correspondence, and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times.

The role of being a professional secretary or administrator requires excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first-class business writing and communication skills. This program covers all of these and more.

OBJECTIVES

By the end of this training, participants will be able to:

• Develop the skills and attributes of a first-class office professional and make a greater contribution to their workplace.