Process Mapping for Improvement

OVERVIEW

Business Process Mapping (BPM) is a flow charting technique where a business process or workflow is converted into a visual, step by step diagram. BPM training provides the basis for the analysis, comprehension and design of key business processes.

Organizations have many processes, not only manufacturing processes but also processes for purchasing, warehousing, handling orders, etc. These processes can involve complex parallel and serial activities interconnected and dependant on tasks that need to be completed satisfactorily.

Very often these processes have evolved as a result of the organizational growth, sometimes keeping pace, sometimes overwhelmed by the sheer size of the growth. To solve growth problems - such as maintaining the throughput, quick fix solutions may be used e.g. increasing the labour resource rather than improving or overhauling the process.

OBJECTIVES

By the end of this training course, participants will be able to: