Mon, Sep 22
|Location is TBD
Negotiation Skills for Tele-collection
This course is designed to enhance the negotiation skills of tele-collection professionals, helping them effectively engage with customers in overdue accounts, manage difficult situations, and recover payments in a way that maintains positive customer relationships. Participants will learn to balanc
Time & Location
Sep 22, 2025, 7:00 PM – Sep 23, 2025, 11:00 PM
Location is TBD
About The Training
Negotiation Skills for Tele-collection
Overview This course is designed to enhance the negotiation skills of tele-collection professionals, helping them effectively engage with customers in overdue accounts, manage difficult situations, and recover payments in a way that maintains positive customer relationships. Participants will learn to balance firmness with empathy, use negotiation tactics to resolve conflicts, and achieve win-win outcomes for both the business and the customer.
Objectives By the end of the course, participants will be able to:
Understand the key principles and strategies of negotiation in a tele-collection context.
Engage customers in overdue accounts professionally and empathetically.
Use communication techniques to manage difficult conversations and objections.
