Managing Multiple Tasks, Priorities & Deadlines

OVERVIEW

The Professional Secretary is needed in a company to handle an ever-growing task list, conflicting demands and constantly changing priorities. Productive working practices are valuable skills in today’s work environment. Competition is intense and companies need people who can organize their time effectively, collaborate with others to achieve goals, and constantly strive to better meet customer and stakeholder needs. This popular training course will support you in developing practices and techniques to manage this pressure proactively, allowing you to meet deadlines and deliver against your objectives. You will also develop skills in working well with others to ensure success.

OBJECTIVES

By the end of this training course, participants will be able to:

• Apply the skills necessary to get work completed on time
• Use effectively, basic project planning tools to plan and schedule work
• Identify key stakeholders and understand how to gain their support and input
• Use positive communication & influencing techniques to ensure work is completed on time
• Appreciate & engage colleagues to gain their commitment and support

TARGET PARTICIPANTS

• Secretaries, clerks, administrative and support staff
• Anyone who juggles multiple tasks and deadlines
• Professionals who want to learn techniques to work with other colleagues
• Team leaders, supervisors, section heads, and managers
• Professionals who have an interest in a management position

COURSE CONTENTS

1. Work Task Concepts

• Understanding the role of self-management in managing tasks
• Overview and context of task management
• Identifying reasons for the current focus in business on managing tasks
• Understanding how work is accomplished in organizations
• Identifying the role of strategic management in leadership of tasks
• Understanding the role of organization type in task management

2. Planning In Management of Tasks

• Clarifying goals, objectives, assumptions, and constraints in work
• Integrating a scope, work structure, and management plan in assignments
• Learning to identify and manage stakeholders
• Identifying risk techniques that affect tasks, priorities, and deadlines
• Understanding how to develop clarity in purpose and objectives in task assignments
• Identifying the skills necessary to lead and manage work tasks

3. Setting Priorities & Deadlines in our Time Management

• Using the manner we approach work as an initial time management plan
• Planning for time management, scheduling, and meeting deadlines
• Integrating time management into the development of priorities
• Making the most of meetings, e-mails, interruptions, and transition time
• Developing a personal plan, with a ‘to-do’ list and priorities
• Dealing with time wasters, procrastination, and bosses

4. Personally Managing Tasks to Implement Change

• Learning techniques to use communication for success in tasks
• Understand the characteristics of proper communication
• Identifying methods to deal with human change patterns
• Developing a personal plan to become more effective with self-management
• Dealing with some people who struggle with change
• Practicing techniques to help colleagues with change