top of page
  • Service Excellence and Handling Complaint
    Service Excellence and Handling Complaint
    This dynamic, interactive, and engaging one-day workshop has been designed to equip individuals with the necessary competence and “mindset” to consistently meet and, at every possible opportunity, exceed their customers’ expectations.
  • Crane Inspector Certification
    Crane Inspector Certification
    Multiple Dates
    Mon, May 13
    Pengoperasian Crane memiliki dampak dan risiko besar pada segmen pekerjaan dimanapun lokasinya. Maka inspeksi terhadap Crane perlu dilakukan secara intensif bahkan setiap saat sebelum pesawat angkat ini dioperasikan.
  • WP&B, FQR, POD, PIS, AFE and AFE Closed out
    WP&B, FQR, POD, PIS, AFE and AFE Closed out
    This course is designed to give participants (concentrated on the secretaries and administrative personnel), an understanding and better picture of how the AFE, WP&B, POD, and FQR which are prepared and compiled in the OIL & GAS companies to be submitted to SKKMIGAS.
  • Basic Petroleum Economic and Risk Analysis for Supporting Personels
    Basic Petroleum Economic and Risk Analysis for Supporting Personels
    This introduction to petroleum economics is an engaging and highly motivating course that allows participants to grasp the fundamentals of how an upstream organization works in financial terms and what is needed to become a successful enterprise.
  • Managing Warehouse in the Future
    Managing Warehouse in the Future
    Multiple Dates
    Mon, May 13
    This training course will examine how the effects of the Coronavirus will force us to manage, and think, differently about warehousing.
  • BNSP Certified Human Resource Practitioner (CHRP)
    BNSP Certified Human Resource Practitioner (CHRP)
    This training exists as a provider of competency certification for HR practitioners. Competency certification is intended to be used as the competency certification scheme of the National Professional Certification Agency (BNSP) and refers to the applicable SKKNI in the field of HRM.
  • Time Management
    Time Management
    Multiple Dates
    Mon, May 13
    You can be successful at your job without working 60-hour weeks or going home every night feeling exhausted and frustrated. The key to being successful without sacrificing your sanity is by managing your time effectively.
  • Smart Leadership: Achieving Strategy through Leadership and Innovation
    Smart Leadership: Achieving Strategy through Leadership and Innovation
    This course will expose delegates to the concept that innovation and outstanding leadership go hand in hand. Delegates will learn that new ideas can inspire new products, services, and systems that can provide a distinct competitive advantage over competitors, and smart leadership brings those ideas
  • Effective Leadership Skills for Managers
    Effective Leadership Skills for Managers
  • Process Safety Management (PSM)
    Process Safety Management (PSM)
    Multiple Dates
    Tue, May 14
    This training provides an in-depth study of each PSM element.
  • Position & Workload Analysis
    Position & Workload Analysis
    Multiple Dates
    Tue, May 14
    Workload Analysis is a tool to translate business strategies to determine the level of productivity and improve the cost efficiency of an organization or company. Through this course, the participants will learn about calculating the optimum number of HR needs.
  • Pelatihan Masa Persiapan Pensiun (Retirement Readiness Training)
    Pelatihan Masa Persiapan Pensiun (Retirement Readiness Training)
    This training will be aimed at helping companies to change the existing retirement paradigm.
  • Agile with Scrum Project Management
    Agile with Scrum Project Management
    Multiple Dates
    Tue, May 14
    This interactive and experiential workshop teaches you how to envision the project goal and develop a path toward delivering it. You will learn how to start with a roadmap, elaborate that into a product backlog, and break the work down into small observable slices at appropriate times.
  • Microsoft Office Excel 2016 Advanced
    Microsoft Office Excel 2016 Advanced
    Multiple Dates
    Tue, May 14
    This course is meant for those desiring to gain advanced skill sets necessary for calculating data using functions and formulas, sorting & filtering data, using PivotTables, Slicers & PivotCharts for analyzing data, auditing and analyzing worksheet data, import and export data, protecting data, etc.
  • Microsoft Office Excel 2016 Basic
    Microsoft Office Excel 2016 Basic
    Multiple Dates
    Tue, May 14
    In this workshop participants are taught to perform: opening and closing applications, navigating basic file structures, and managing files and folders in Microsoft Excel 2016. This course is intended for anyone who wishes to gain a foundational understanding of Microsoft Office Excel 2016.
  • The Senior Secretary Development Programme
    The Senior Secretary Development Programme
    The Senior Secretary holds a key position of influence and a powerful partnership with the senior management team. Success in this role has a direct effect on the success of executive operations.
  • Coaching and Mentoring Skills for Managers and Supervisors
    Coaching and Mentoring Skills for Managers and Supervisors
    Every employee can reach higher levels of performance, including your average and best performers. What they need is a manager who can coach: someone who can routinely observe, assess, and interact in ways that develop and maximize their individual effectiveness.
  • Process Mapping for Improvement
    Process Mapping for Improvement
    Multiple Dates
    Wed, May 15
    By the end of this course, through several highly engaging workshops, participants will be able to provide process documentation and illustrations (process maps).

Our Upcoming Trainings

Managing and Communicating with Inter-Generation Team
Managing and Communicating with Inter-Generation Team

Wed, Aug 21

|

Indonesia

Managing and Communicating with Inter-Generation Team

This interactive workshop provides a large view of generations at work and explores best practices for managing a generationally diverse group.

Time & Location

2 more dates

Aug 21, 2024, 8:00 AM – Aug 22, 2024, 5:00 PM

Indonesia

About The Training

OVERVIEW

Let’s face it – we often find a communication, if not a cultural gap, between the different generations that compose our workforce. Preferences for communication modes and styles can leave even the best-functioning teams at a loss. Our Managing and Communicating with Inter-Generation Team training shares advice and best practices for bridging the inter-generation divide in the workplace. Participants apply conceptual frameworks through a variety of fun, interactive activities that underscore the learning.

In addition to offering general advice for bridging generational differences, our team customizes workshops to offer prescriptive advice for specific intergenerational dynamics at play in your organization. Ideas come alive through fun and interactive exercises and case studies, including customized role-play simulations that reflect the challenges they face at work. They walk away better prepared to work with colleagues from different generations than their own.

OBJECTIVES

After the training, the Participants are expected to:

  • Manage cross-generational communication and relationships more effectively
  • Have an improved sense of when generational factors might be at play
  • Bridge generational differences using specific communication skills
  • Understand the core strengths, assets, and values of each generation
  • Strategies for communicating, collaborating, and managing a multigenerational workforce
  • Understand the power of leveraging differences and finding similarities within a team
  • Identify the advantages of a multi-generational team
  • Apply broad strategies to build effective multi-generational teams at their workplace

TARGET PARTICIPANTS

For leaders and managers of intergenerational teams who would like to improve their competencies in managing such teams and feel more comfortable addressing employees of a different generation than their own.

COURSE OUTLINE

1. Introduction to Multi-Generational Differences in the Workplace

  • Overview of the different generations in the workforce
  • Identify common characteristics and work styles of each generation
  • Understand the values and attitudes that shape each generation

2. Communication and Work Challenges in a Multi-Generational Workplace

  • Differences in communication styles
  • Differences in work styles
  • Misunderstandings and stereotypes
  • Technology and communication preferences

3. Communicating across generations

  • Communication styles and preferences of the 5 generations
  • Test your communication skills
  • Bridging the gap—tips for better cross-generational communication
  • Using the right questions to encourage communication and teambuilding
  • How personal filters change what’s heard
  • Model and encourage feedback

4. Strategies for Effective Communication and Collaboration Across Generations

  • How well do you listen?
  • How effective are your questions?
  • The assumptions we make and how they can limit our understanding
  • The “4 Insanities” of Communication
  • Flexibility in communication styles
  • Tips and techniques for better collaboration with different generations
  • Enhance interpersonal skills through exercising emotional intelligence and building rapport with colleagues

5. Benefits of Diversity in the Workplace

  • Leverage the strengths of different generations
  • Activities to practice effective communication and collaboration across generations
  • Develop a checklist for applying effective communication and collaboration strategies in the workplace

6. Addressing generational conflict

  • The context of conflict
  • The benefits of well-managed conflict
  • Sources of generational conflict you may encounter in a work environment
  • Importance of self-awareness and how to increase it in yourself and others
  • The conflict resolution process
  • Coaching others through conflict

Share this Training

bottom of page