Effective Communication Skills in New Era

OVERVIEW

This training will provide participants with a framework for communicating more effectively by understanding other people’s points of view, and by customizing our messages to reach them effectively. The course will illustrate how voice tones, body language, and other factors affect an individual’s interpretation of the words we choose when communicating. Through a combination of lectures and interactive exercises, participants will learn how values and beliefs impact the way to absorb and store information, and how to direct their communication toward the mental and emotional language of others to allow the real message and intent to be fully understood, thus helping us achieve our desired outcomes.

OBJECTIVES

By the end of this training course, participants will be able to:

• Recognized different styles of communication and how to improve understanding and build rapport with others.