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Our Upcoming Trainings

Competence Development Master Class for Secretaries and Administrators
Competence Development Master Class for Secretaries and Administrators

Tue, Feb 27

|

Indonesia

Competence Development Master Class for Secretaries and Administrators

This Masterclass is designed to give trainees a better understanding of the ‘people skills’ and ‘individual skills’ that are needed in a business environment and which can help them develop their existing competencies into superior skills.

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Time & Location

2 more dates

Feb 27, 2024, 8:00 AM – Feb 28, 2024, 5:00 PM

Indonesia

About The Training

OVERVIEW

This Masterclass is designed to give trainees a better understanding of the ‘people skills’ and ‘individual skills’ that are needed in a business environment and which can help them develop their existing competencies into superior skills.

OBJECTIVES

By the end of this training, participants will be able to:

  • Understand the skills and competencies required within current and future job roles
  • Practice competencies that can contribute to achieving individual and business objectives
  • Have an improved appreciation of other people's needs, perspectives, and objectives and how they may support the achievements of others
  • Enhance the set of practical skills that can be used at work
  • Understand the personality skills, self and others' behavior
  • Improve self-belief and self-confidence

TARGET PARTICIPANTS

  • Managers
  • Supervisors
  • Employees who are involved in the design, and simplification, or are end users, of procedures
  • Supervisors
  • Professionals

COURSE CONTENTS

1. Management Skills

  • Personality traits of a master performer
  • The Professional Role of the Senior Secretary.
  • People management: When to say yes and when to say no!
  • Time management and time wasters: specific solutions to gain the title master performer
  • Contributing to your Manager’s success
  • The secret to prioritizing

2. Handling the Unique Demands of Your Role

  • Assertiveness vs aggressiveness
  • Equity, ethics, and teaching your team to trust in you
  • Continuous self-development to build your confidence
  • Questioning and listening skills
  • Protocol, etiquette, and personal branding tips
  • Action Planning
  • Diary Management

3. Communication and Organizing Skills

  • Advanced interpersonal communication skills
  • Travel, conferencing, and event planning tips
  • Improving personal effectiveness.
  • Boosting your credibility in the office
  • Sharing best practices with your colleagues

4. Being the Best vs. Being Superb

  • The truth about trust
  • Giving people what they need: Care, value, and prestige
  • Does your approach match your skill

5. Managing Your Mouth

  • Understanding your natural reactions
  • Don’t say the wrong things – Reducing sarcasm

6. Building Better Business Relationships

  • Effective relationships between managers and employees
  • Keep in touch: Setting the standard for corporate communications
  • Living with silence: The fine art of shutting up
  • Managing distractions
  • The fine art of being liked: Listening and learning

7. Dealing with Different Personalities

8. Managing Your Manager

9. Importance of Good First Impressions

10. Building Your Unique Personal Brand

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