- Multiple DatesWed, Oct 23
- This course is designed to provide information about an entity’s investing and financing activities during the accounting period, as well as show how much cash was generated by the period’s operations. The course will familiarize the participants with relevant financial information to make decisions
Our Upcoming Trainings
Thu, Mar 07
|Indonesia
Telemarketing Skills and Motivation
This training will equip each participant with the skills to make sales over the phone.
Time & Location
Mar 07, 2024, 8:00 AM – Mar 08, 2024, 5:00 PM
Indonesia
About The Training
OVERVIEW
This training will equip you with the skills to make telephone sales so that you can make telephone sales more effective and can carry out your duties professionally (Effective Telemarketing Skills)
Selling is a communication process between the seller and the buyer. In general, this process occurs when face to face. Sales made without going through face-to-face will tend not to be easy, this usually happens when sales must be made by telephone or Telemarketing. Indirect sales through telephone media require special skills in the use of sentences and tone of voice (Telemarketing Skill)
This training will equip each participant with the skills to make sales over the phone.
OBJECTIVES
By the end of this training course, participants will be able to:
- Provide an understanding of the entire process along with the steps needed to carry out the telephone sales process (Telemarketing Skills)
- More effective telephone sales (Telemarketing Skills)
- Prepare telemarketing to carry out their duties professionally (Telemarketing Skill)
TARGET PARTICIPANTS
- Sales, employees, and professionals in the marketing field
COURSE CONTENTS
- Telephone sales concept.
- Prepare sales by telephone.
- Design sales strategy by telephone.
- The use of persuasive sales sentences in telemarketing scripts
- Script application techniques and sales time management
- The technique of preparing mentally before selling over the phone.
- Persuasive technique in the first 10 seconds
- Build a positive rapport during the sales process
- Techniques for responding to prospective buyers' questions.
- Techniques for asking “5 yes” questions
- Probing, Supporting, and Confirm Selling Techniques
- Telephone sales confirmation technique
- Handle customer's kind of emotions over the phone
- Practice Telemarketing Therapy
- Practice Customer Management for Telemarketing
- Telemarketing does and don'ts
- Strategy to get referrals.