Service Excellence and Handling Complaint

Introduction

Developed with the most up-to-date service theories, best practices, and tools is a must-attend program for those wishing to achieve excellence in the delivery of customer service. This dynamic, interactive, and engaging one-day workshop has been designed to equip individuals with the necessary competence and “mindset” to consistently meet and, at every possible opportunity, exceed their customers’ expectations.

Objectives

• Identify what your organization has to offer customers

• Understand who your customers are, what they need, and what they expect

• Identify the key elements of customer service excellence