Interpersonal and Workplace Communication Skills

OVERVIEW

In today’s workplace, organizations place more emphasis than ever on interpersonal skills and superior communication abilities. Many companies even give applicants special tests that measure interpersonal skills and emotional intelligence.

Interpersonal skills are considered a major indicator of success in the workplace because they enable employees to communicate effectively with colleagues, help their team solve problems, and improve the general office mood. On the other hand, a shortfall in interpersonal skills could lead to workplace conflict with colleagues and management, which is counterproductive and may even negatively impact a company’s bottom line.

Interpersonal skills are not only important, but they also show your ability to use every possible resource. It’s often said that a smart business person is a smart communicator as well as a business person.

OBJECTIVES

By the end of this training course, participants will be able to: