Interpersonal and Workplace Communication Skills

OVERVIEW

In today’s workplace, organizations place more emphasis than ever on interpersonal skills and superior communication abilities. Many companies even give applicants special tests that measure interpersonal skills and emotional intelligence.

Interpersonal skills are considered a major indicator of success in the workplace because they enable employees to communicate effectively with colleagues, help their team solve problems, and improve the general office mood. On the other hand, a shortfall in interpersonal skills could lead to workplace conflict with colleagues and management, which is counterproductive and may even negatively impact a company’s bottom line.

Interpersonal skills are not only important, but they also show your ability to use every possible resource. It’s often said that a smart business person is a smart communicator as well as a business person.

OBJECTIVES

By the end of this training course, participants will be able to:

• Define interpersonal skills and communication.
• Discuss an ideal work environment in terms of communication.
• Demonstrate knowledge of The Communication Process.
• Understand the importance of communication in the workplace.
• Define barriers to effective communication and how to overcome them.
• Discuss and define ideal language and communication skills.
• Demonstrate proper communication and interpersonal skills.
• Demonstrate active listening skills.

TARGET PARTICIPANTS

Professionals and employees who aim to improve their communication and interpersonal skills

COURSE CONTENTS

1. Overview

• Definition of Interpersonal Skills
• Definition of Communication
• Ideal Work Environments

2. Communication

• Effective Communication
• The Communication Process
• Channels of Communication

3. Importance of Communication in the Workplace:

• Job Satisfaction
• Lesser Conflicts
• Productivity
• Formation of Long-Lasting Relationship
• Utilization of Resources

4. Barriers to Effective Communication

• Environmental Barriers
• Personal Barriers

5. Overcoming Communication Barriers

• Mastering the Communication Process
• Self-Awareness
• Reflection

6. Interpersonal Skills

• Effective Interpersonal Skills
• Perception
• Self-Awareness and Self-Regulation

7. Verbal Communication Skills

• Plan, Plan, Plan
• Clarify Ideas
• Examine Purpose
• Consider Setting
• Communicate Effectively
• Follow-up Successfully
• Align actions and Communications

8. Active Listening Skills

• Actual Listening
• Show Empathy
• Remove Distractions
• Be Patient
• Stop Talking
• Ask Questions When Necessary

9. Non-verbal Communication Skills

• Body Language
• Pitch, Tone, Speed