Assertive Communication, Excellent Work Behaviour and Proactivity

OVERVIEW

When goals are set and decisions are taken in any organizational setting, it often falls to different levels of managers, supervisors, and team leaders to mobilize, motivate, direct, and work with other staff to achieve the set goals.  However, the communication and relational style adopted by managers could make a critical difference between failure and success.  A brash and aggressive style could destroy social cohesion and team spirit in the workplace, while a passive relational style could force the wheel of organizational efficiency to grind to a halt.

Assertive Communication Skills, Excellent Work Behaviour, and Proactivity are motivational, goal-directed, and effective because they begin with a respectful recognition of the essential worth and importance of every member of the working team.

The main objective of this training is to train managers and supervisors on the assertive and effective communication skills they need to build team cohesion and drive up staff effectiveness in the workplace. In addition, this training aims to strengthen excellent work behavior and proactivity.

OBJECTIVES

• Upon completion of the training, participants are expected to be able to:
• Communicate with tact and professionalism across the organization (top and down)
• Defuse volatile situations when conflict arises
• Motivate others to accomplish a common goal
• Maintain positive, professional relationships
• Present your ideas, plans, and strategies in a clear and effective way
• Keep everyone focused and on task
• Identify key differences between aggressive, assertive, and passive communication
• Discover how your behavior impacts your performance as a supervisor and manager
• Determine how to identify and remove communication barriers (real vs. perceived)
• Utilize persuasive communication techniques to take control of a situation without alienating others

TARGET PARTICIPANTS

This program will benefit participants who want to learn how to apply assertive communication skills and excellent work behavior and have a sense of creativity and proactive to achieve maximum performance and accomplish more each day

COURSE CONTENT

1. The Importance of Assertive Communication

• Assertiveness Communication
• Interpersonal Skills & Interpersonal Intelligence
• The difference between "assertive", "aggressive" and "submissive" behavior
• How assertiveness can lead to improved professionalism

2. Personality

• Understanding communication styles
• Identify the communication styles and how to adapt to people who have different styles
• Positive Attitude and Character that lead to success

3. Assertive Communication

• Determining Your Level of Assertiveness Skills
• Understanding the Dangers of Aggressive Behavior:
• Avoiding being seen to be "pushy"
• Forgetting to listen to other's viewpoints
• Applying Assertive Behavior to Daily Communication:
• Know what you want to say and plan how to communicate it
• Acting appropriately - assertive body language
• Building on-going relationships
• Handling a Range of Difficult Situations

4. Communication Across Organizations (vertical and horizontal)

• Interpersonal Influence—Up, Down, and Across the Organization
• Using assertiveness in ways that allow others to understand and support you

5. Managing Excellent Workplace Behaviour

• Consider what is and what isn’t appropriate workplace behavior
• Identify the key skills to fulfill responsibilities
• Dealing with sensitive issues at appropriate times
• On-time and On Track: Managing Time and Priority

6. Professional Conduct & Business Etiquette

• The Importance of Professional Office Conduct & Business Ethics Behaviour
• Key Characteristics of Professional People & Work Ethics
• Cubicle Environments and Handling Office Politics
• Dressing for Success

7. Proactivity: Forming Positive habits of self-endowment to take responsibility

• Seeking Responsibility and Challenge
• Taking Initiative
• Complete and Partial Responsibility Areas
• Work on what you can influence

8. Fostering Initiative, Creativity & Accountability

• Ongoing Initiative Building
• Basic stages of creative thinking
• Keys to proactive behavior

9. My Way Forward: Areas for My Personal Development

• My goals, plans, strategies, and actions for the immediate future
• Insight and Lesson Learned of the Day; Writing a Personal Statement of Commitment