Advanced Office Management & Effective Administration Skills

OVERVIEW

Office is the central administrative systems. Good management and modern office (according to demands of the times) will have an impact on the efficiency and effectiveness of the company's business. Therefore, the employees involved in administrative activities must have adequate knowledge and the latest on the administration offices. Knowledge about the management of information (collect, record, reproduce, distribute, and store data and information) and administrative services office (administration office space, telephone service, and guest services).

OBJECTIVES

By the end of this training course, participants will be able to:

• This training is designed for employees who work in administration, either as an office manager, administrative staff, and secretaries.
• Improve the professionalism of the work in order to anticipate and adapt to the global business environment.
• Enhance their effectiveness while achieving greater job satisfaction. These include:

1. Communication skills
2. Interpersonal skills
3. Time management skills
4. Planning & organisational skills
5. Critical-thinking skills

TARGET PARTICIPANTS

• Professionals who are involved in the operational running of an office, as well as Executive and Personal Assistants to Middle/Senior Management.
• It is also beneficial for those with some office management experience who would like to move into a more senior position as an Office Manager or Administration Supervisor
• Secretary, Human Resource staff, General Affairs staff, Health and Safety staff, General administration staff, Public Relationship staff, Engineering staff, Document Controller staff, etc.

COURSE CONTENTS

Taking Control of Your Work Life

1. Focus on purpose, vision and mission
2. External and internal customer service
3. Controlling, prioritising and organising your work
4. long term plan’s control
5. Streamlining your office systems
6. Control and manage the work tasks
7. Making your office user friendly and efficient

Essential Administrative Skills

1. Harnessing the power of the mind – through Mind Mapping Techniques
2. Right brain/left brain theory
3. Managing larger projects to meet deadlines
4. Problem solving techniques
5. Becoming more proactive
6. Decision Making tools
7. Managing meetings effectively
8. Working with more than one manager

Office space planning

1. Centralization of Office services Vs. Decentralization
2. Definition, purpose and types of the office layout
3. Office Facilities
4. Good office environment
5. Time Management Handling of Office Work

PREPARATION OF STANDARD OPERATING PROCEDURE (SOP):

1. The definition and importance of SOPs
2. The symbols in the SOP
3. The principles and techniques for preparing SOPs

Self-Empowerment and Self-Management

1. Understanding the main causes of stress
2. How to build self-confidence and strength the ability to respond to difficult situations
3. How to relax and refresh the mind and body
4. The signs, symptoms, causes and triggers to stress
5. Why stress is a powerful messenger
6. How to break the vicious cycle of stressful thinking
7. The essential skills of emotional intelligence
8. Using emotional intelligence at work
9. Transforming fear and negativity and reactive-ness
10. Becoming a more proactive, responsible and self-aware person
11. Effective Time Management