Simplification of Work Processes & Procedures

OVERVIEW

This practical and highly engaging course will prepare all participants to design, develop, manage, control, implement, simplify, and monitor work processes and procedures and associated management system documents such as work instructions, forms, labels, and tags. The course will especially focus on producing and simplifying procedures. This course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. This includes a high level of interaction and delegate participation. The trainer will explain issues using real examples and will then involve the delegates in discussion, practical examples, and workshops. A range of methods including discussions, case studies, workshops, and videos designed to promote understanding and skill-building will be used.

OBJECTIVES

By the end of this training course, participants will be able to:

• Analyze the basic concepts and steps in work simplification.
• Simplify complicated procedures.
• Analyze and distribute work allocated to employees in an organizational unit.
• All staff involved in writing procedures or other work process-related documents
• Those managing the procedures
• Administration and Secretarial Professionals
• Those involved in auditing work procedures/documentation
• Management System Documentation and Quality Professional
• Justify how the simplification of work procedures increases individual and organizational productivity.

TARGET PARTICIPANTS

• All staff involved in writing procedures or other work process-related documents
• Those managing the procedures
• Administration and Secretarial Professionals
• Those involved in auditing work procedures/documentation
• Management System Documentation and Quality Professionals

COURSE CONTENTS

1. The Procedures that Business Needs

• The need for comprehensive documentation
• Policies, purpose, and content
• Writing policies

2. Designing and Developing Procedures

• Preparing to document the Management System
• Designing the Procedures
• Purpose and content of procedure documents
• Writing simple, clear, and concise procedures

3. Documentation Standards and Control

• Writing Work Instructions, purpose and content
• Applying the Palin English Standard
• The Management and control of Documents
• Forms, Tags & labels purpose, and content

4. Analysing and Simplifying Procedures

• The use of Flowcharts and how to interpret a flowchart
• The problem with text and how the flowchart solves it
• Analyzing and simplifying procedures
• Planning the development of a Management System
• Documentation of life cycle and review points