Managing the Collections and Credit Control Team

OVERVIEW

The structure, management, and positioning of collections and credit control departments will determine their impact on an organization, even enhancing its role as a profit driver for the organization.

This course explores options for structuring the collections department; how to manage, what to manage, and what to measure.  The result is more impactful management information, better-organized departments, and enhanced efficiency of collectors.

OBJECTIVES

By the end of this training course, participants will be able to:

• Reposition the credit function within their organization to create profit