top of page
  • Service Excellence and Handling Complaint
    Service Excellence and Handling Complaint
    This dynamic, interactive, and engaging one-day workshop has been designed to equip individuals with the necessary competence and “mindset” to consistently meet and, at every possible opportunity, exceed their customers’ expectations.
  • Crane Inspector Certification
    Crane Inspector Certification
    Multiple Dates
    Mon, May 13
    Pengoperasian Crane memiliki dampak dan risiko besar pada segmen pekerjaan dimanapun lokasinya. Maka inspeksi terhadap Crane perlu dilakukan secara intensif bahkan setiap saat sebelum pesawat angkat ini dioperasikan.
  • WP&B, FQR, POD, PIS, AFE and AFE Closed out
    WP&B, FQR, POD, PIS, AFE and AFE Closed out
    This course is designed to give participants (concentrated on the secretaries and administrative personnel), an understanding and better picture of how the AFE, WP&B, POD, and FQR which are prepared and compiled in the OIL & GAS companies to be submitted to SKKMIGAS.
  • Basic Petroleum Economic and Risk Analysis for Supporting Personels
    Basic Petroleum Economic and Risk Analysis for Supporting Personels
    This introduction to petroleum economics is an engaging and highly motivating course that allows participants to grasp the fundamentals of how an upstream organization works in financial terms and what is needed to become a successful enterprise.
  • Managing Warehouse in the Future
    Managing Warehouse in the Future
    Multiple Dates
    Mon, May 13
    This training course will examine how the effects of the Coronavirus will force us to manage, and think, differently about warehousing.
  • BNSP Certified Human Resource Practitioner (CHRP)
    BNSP Certified Human Resource Practitioner (CHRP)
    This training exists as a provider of competency certification for HR practitioners. Competency certification is intended to be used as the competency certification scheme of the National Professional Certification Agency (BNSP) and refers to the applicable SKKNI in the field of HRM.
  • Time Management
    Time Management
    Multiple Dates
    Mon, May 13
    You can be successful at your job without working 60-hour weeks or going home every night feeling exhausted and frustrated. The key to being successful without sacrificing your sanity is by managing your time effectively.
  • Smart Leadership: Achieving Strategy through Leadership and Innovation
    Smart Leadership: Achieving Strategy through Leadership and Innovation
    This course will expose delegates to the concept that innovation and outstanding leadership go hand in hand. Delegates will learn that new ideas can inspire new products, services, and systems that can provide a distinct competitive advantage over competitors, and smart leadership brings those ideas
  • Effective Leadership Skills for Managers
    Effective Leadership Skills for Managers
  • Process Safety Management (PSM)
    Process Safety Management (PSM)
    Multiple Dates
    Tue, May 14
    This training provides an in-depth study of each PSM element.
  • Position & Workload Analysis
    Position & Workload Analysis
    Multiple Dates
    Tue, May 14
    Workload Analysis is a tool to translate business strategies to determine the level of productivity and improve the cost efficiency of an organization or company. Through this course, the participants will learn about calculating the optimum number of HR needs.
  • Pelatihan Masa Persiapan Pensiun (Retirement Readiness Training)
    Pelatihan Masa Persiapan Pensiun (Retirement Readiness Training)
    This training will be aimed at helping companies to change the existing retirement paradigm.
  • Agile with Scrum Project Management
    Agile with Scrum Project Management
    Multiple Dates
    Tue, May 14
    This interactive and experiential workshop teaches you how to envision the project goal and develop a path toward delivering it. You will learn how to start with a roadmap, elaborate that into a product backlog, and break the work down into small observable slices at appropriate times.
  • Microsoft Office Excel 2016 Advanced
    Microsoft Office Excel 2016 Advanced
    Multiple Dates
    Tue, May 14
    This course is meant for those desiring to gain advanced skill sets necessary for calculating data using functions and formulas, sorting & filtering data, using PivotTables, Slicers & PivotCharts for analyzing data, auditing and analyzing worksheet data, import and export data, protecting data, etc.
  • Microsoft Office Excel 2016 Basic
    Microsoft Office Excel 2016 Basic
    Multiple Dates
    Tue, May 14
    In this workshop participants are taught to perform: opening and closing applications, navigating basic file structures, and managing files and folders in Microsoft Excel 2016. This course is intended for anyone who wishes to gain a foundational understanding of Microsoft Office Excel 2016.
  • The Senior Secretary Development Programme
    The Senior Secretary Development Programme
    The Senior Secretary holds a key position of influence and a powerful partnership with the senior management team. Success in this role has a direct effect on the success of executive operations.
  • Coaching and Mentoring Skills for Managers and Supervisors
    Coaching and Mentoring Skills for Managers and Supervisors
    Every employee can reach higher levels of performance, including your average and best performers. What they need is a manager who can coach: someone who can routinely observe, assess, and interact in ways that develop and maximize their individual effectiveness.
  • Process Mapping for Improvement
    Process Mapping for Improvement
    Multiple Dates
    Wed, May 15
    By the end of this course, through several highly engaging workshops, participants will be able to provide process documentation and illustrations (process maps).

Our Upcoming Trainings

Coaching and Mentoring Skills for Managers and Supervisors
Coaching and Mentoring Skills for Managers and Supervisors

Tue, Jan 09

|

Indonesia

Coaching and Mentoring Skills for Managers and Supervisors

Every employee can reach higher levels of performance, including your average and best performers. What they need is a manager who can coach: someone who can routinely observe, assess, and interact in ways that develop and maximize their individual effectiveness.

Registration is closed
See other events

Time & Location

3 more dates

Jan 09, 2024, 8:00 AM – Jan 10, 2024, 5:00 PM

Indonesia

About The Training

OVERVIEW

Every employee can reach higher levels of performance, including your average and best performers. What they need is a manager who can coach: someone who can routinely observe, assess, and interact in ways that develop and maximize their individual effectiveness.

This highly interactive and practical training will equip line managers, team leaders, and supervisors with the necessary interpersonal, coaching, and counseling skills to address poor employee performance and behavior and improve their motivation and productivity.

OBJECTIVES

By the end of this training course, participants will be able to:

  • Conduct performance coaching sessions with their employees whenever their work performance or behavior is not up to standard
  • Conduct a performance counseling interview whenever an employee's work performance or behavior falls well below standard or is repeatedly below standard
  • Effectively use the following Performance Interviewing Skills
  • Close the gaps between current and desired performance and outcomes
  • Assist and challenge your best performers to greater levels of success
  • Integrate coaching seamlessly into daily interaction with your people

TARGET PARTICIPANTS

All professionals including managers and team leaders want to improve results and get higher performance from their team.

COURSE CONTENTS

The Manager as a Coach and Mentor

  • What is coaching?
  • Why is coaching so important?
  • Making the transition from Manager to Coach.
  • Qualities and attributes of a good Coach.
  • Develop the Coaching Model.
  • What does coaching achieve?
  • Select the appropriate coaching style.
  • Arranging a coaching session.
  • Use the “GROW” model.
  • Making appropriate attitude adjustments.
  • Coaching the subconscious mind.
  • Develop appreciation within and without.
  • Creating personal empowerment.

The Coaching / Motivation Process and Skills

  • The importance of handling change
  • Understanding the significance of personal and team motivation.
  • Setting action-orientated performance goals
  • Working your own goal-setting strategy.
  • Developing efficient time management.
  • The importance of essential listening skills.
  • Improving your ability to make decisions.

Coaching Employees for Maximum Performance

  • Creating a team vision
  • Giving effective positive and negative feedback
  • Choose the right words for more constructive criticism
  • Gain their commitment to improve
  • 5-step coaching plan

Counseling Employees to Improve Performance

  • Using performance appraisals to drive improvement
  • Using constructive versus destructive communication
  • Issuing and documenting formal and informal verbal warnings
  • A 5-step counseling plan
  • Legally safe written warning documentation
  • Progressive disciplinary guidelines

Share this Training

bottom of page