6 – 8 Apr 2011 | Yogyakarta

23 – 25 Nov 2011 | Bandung

Course Overview

The effectiveness of a manager and the growth of the team often depend on the manager’s ability to delegate.

Effective delegation is one of the most valuable skills you can learn. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization.

Delegation makes a significant difference to the motivation of the individual and productivity of the team. Good delegation also frees management time to allow individual of priority goals.

This stimulating and practical program provides participants the skills and approach needed.

Course Benefits

By the end of this workshop, participants will learn :

• The role, value and meaning of effective delegation
• How to identify appropriate tasks and people
• How to manage the delegation process for significant projects and balance tasks between the team
• How to perform the act of delegation for minor and significant tasks
• How to follow-up on delegation
• Time management and setting priorities
• Clear communication for effective delegation
• Giving & receiving supportive feedback
• How to hanle and resolve conflict
• The effective problem solving process

Who Should Attend?

Managers, supervisors, team leaders and professional staff who have people reporting to them officially or un-officially

Course Content

What Is Delegation?
- Definition and background
- The role of delegation in developing a team
- The role of delegation in increasing the effectiveness of the manager

Rules Of Delegation
- The differences between high and low quality delegation
- Barriers to effective delegation & causes of poor delegation

Delegation Opportunities
- When to delegate and not to delegate
- What should not be delegated

The Act Of Delegation
- Briefing, reviews, coaching and support issues
- Post-delegation activities

The Delegation Review Meeting
- The manager as counselor
- Checking progress

Effective Communication

- Process and propose of communication

- Effective delegation requires clear communication

Giving and receiving supportive feedback

Time management and setting priorities

Conflict handling styles and tips for resolving conflict

Effective problem solving process

Course Leader

Drs. Totok Krisdianto, MM