23 – 25 Mar 2011 | Yogyakarta

18 – 20 May 2011 | Bali

28 – 30 Sep 2011 | Bandung

Course Overview

Performance management is the systematic process that a manager applies to involve employees in accomplishing an organization’s mission and goals, improving overall organization effectiveness, and helping employees understand the importance of their contributions.

Most employees want to be successful contributors to an organization. They want to know what is expected of them and how they can most effectively achieve those expectations.

In the event that performance does not meet established requirements, the manager must understand the corrective processes and methods that can help improve employee performance.

The key objective of this workshop is to give managers and supervisors a comprehensive understanding of best practice performance management principles and practice, as well as the practical tools to apply in managing individual and team performance on a day to day basis.

Course Benefits

After the completion of this workshop, the participants will be able to :

• Understand of the purpose and value of effective performance management and development
• Identify and understand their responsibilities within the process
• Develop skills in goal setting, evaluating and managing progress against the goals and interviewing to effect good performance
• Consider the impact of every employee being engaged, continuously developing, and delivering high quality results
• Link the results of the formal performance       review to Personal Development Plans
• Give and receive constructive feedback effectively
• Apply of coaching and counseling techniques to improve performance
• Deal with poor performance effectively

Who Should Attend?

Managers and supervisors who are (or who will be) expected to manage employee performance and conduct employee performance appraisals

Course Content

• ·Definition of the performance management concept
• ·Understanding of the performance management process
• ·The strategic framework for performance management
• ·The Balanced Scorecard concept and its place in the PM process
• ·Best practice performance management principles
• ·Performance management policy and procedure
• ·Establishing and communicating organization expectations
• ·Actioning the outcomes of the performance agreement discussion
• ·Preparing for the formal performance review
• ·Applying interpersonal skills
• ·Conducting the formal performance review
• ·Linking the results of the formal performance review to Personal Development Plans
• ·Giving and receiving constructive feedbak
• ·The importance of coaching and counseling
• ·Dealing with poor performance

Course Leader

Drs. Totok Krisdianto, MM