18 – 20 May 2011 | Bandung

16 – 18 Nov 2011 | Yogyakarta

Course Overview

Organizational change, diversity and electronic communications have changed the face of the work place. Today, more than ever, success depends upon the combined cooperation, commitment and action of people-both face-to-face and across electronic and cyber channels. Our technical abilities are not enough to guarantee our success. We need to adjust and improve our communication and interpersonal skills to meet this unique, rapidly change today’s business environment.

How participants will benefit?

• Save time, energy and talent by improving the “people” side of your job, and develop credibility based on respect.
• Solve problems by clarifying the real issues, and be assertive without being intimidating.
• Generate enthusiasm for your ideas and sell them to the group
• Realize how others perceive you and improve communication to get the response you want.
• Made trade-offs without being a pushover on big issues.
• Increase your comfort zone by handling the social aspects of business at your level.
• Develop active listening skills to really tune in to coworkers and cultivate productive relationships.

Who Should Attend?

Supervisors, team leaders, Staff & Administration, Secretary, technical professional who want to maximize their positive impact on others, enrich the quality of their relationships and increase their job effectiveness.

Course Agenda

DAY 1

• Critical elements of Communication & Interpersonal Skills
• Paradigm shifting, positive attitude and proactivity
• Communication process, verbal & non verbal communication
• Barriers on communication and Communication styles.

DAY 2

• Autobiographic responses and 5 level of listening.
• Empathy - the art of listening messages.
• Assertive Communication
• Handling sensitive information and delicate situations with tact, Managing e-mail

DAY 3

• Win-Win Mentality
• Synergy
• Sharpen the Saw – maintaining our physical, social/emotional, mental and spiritual activities effectively
• Identifying risk techniques that affect tasks, priorities and deadlines
• Setting Priorities and Deadlines in our Time Management
• Planning for time management, scheduling and meeting deadlines

Course Leaders

Bun Sucento, MBA. M.Mgt. Chartered Marketer (CIM-UK)