27 – 29 Apr 2011 | Yogyakarta

14 – 16 Sep 2011 | Surabaya

7 – 9 Dec 2011 | Bandung

Course Overview

Completed Staff Work is a tool used to provide information to decision makers that will maximize the value of employees to an organization.  The methods of completed staff work, which support problem solving and analytical models, are used to truly empower all members of an organization who function in staff role.

The concept of Completed Staff Work is about…

• adding value not cost
• getting it right-first-time
• presenting answers not questions

It encourages professionals to increase their quality of their work and deliver the best output in their organization.

This program is designed to provide professionals hands-on practice in implementing completed staff work. They will spend most of their time learning and practicing skills using numerous exercises and real case study analyses along with valuable assignments.

Course Benefits

On completion of this workshop, participants are able to:

·         Define completed staff work

·         Use completed staff work to effectively communicate a decision choice

·         Apply critical thinking and its characteristics to completed staff work

·         Undertand convergent and divergent thinking

·         Use the “Plan, Do, Check, Act” model in support of staff work

·         Learn Chunking technique for grouping information

·         Apply time management & setting priorities

·         Use standard problem analysis tools to identify the root cause of a problem

·         Complete a quality staff assignment

Who Should Attend?

Executive secretaries, administrative assistants and all employees who function in staff role

Course Content

·         What is staff work and who does it ?

·         What is the doctrine of Completed Staff Work ?

·         The process and standards for Completed Staff Work ?

·         4 Stages in Completed Staff Work

·         Advantages to implement Completed Staff Work

·         Factors that cause staff not consistent to do Completed Staff Work

·         Frame work for analytical thinking

·         Convergent and divergent thinking

·         “Plan, Do, Check, Act” model

·         Chunking technique for grouping information

·         Time management & setting priorities

·         4 Problem solving questions

Course Leader

Drs. Totok Krisdianto, MM